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FAQ2023-05-24T15:46:45+00:00

Frequently Asked Questions

Please select from the category that best suits you below, you will then be brought to a series of frequently asked questions that should cover a wide variety of topics related to your specified area. For example, if you select ‘Paramedics’ you will be brought to a list of frequently asked questions containing information on your Mandatory CME, Elective CME Options, Self Reporting, Maintenance of certification, and more!

You can filter the questions and answers you see by utilizing the category filters below the title. This will help you to narrow down your search to specific topics.

Paramedic FAQ

Are my patient contacts prorated if I am a newly certified paramedic or have had a leave of absence?2023-03-14T19:38:00+00:00

Yes, Paramedics who are newly certified and/or have been inactive for part of the certification year will be prorated for the number of patient contacts they require based on the amount of time worked during the current certification year. If a Paramedic fits either of these criteria and is unsure of their prorated patient contacts, they can contact [email protected].   

Do my patient contacts as a Community Paramedic count towards my 10 patient contacts?2023-03-14T19:39:02+00:00

Yes, patient contacts as a Community Paramedic may count towards their 10 patient contacts. In order for patient contacts to them to be considered, the Paramedic Service must complete the Community Paramedicine Attestation Letter on behalf of each Paramedic wishing to submit patient contacts as a Community Paramedic. Forms must be completed and submitted to Paramedic and submit to [email protected] for approval. Once it has approved by the Medical Director of Education or designate, it will be uploaded into the Paramedic Portal of Ontario and will appear on the Paramedic’s Transcript under the section called Alternatives for Patient Contacts.  

Do my patient contacts obtained at another Base Hospital count towards my 10 patient contacts?2023-03-14T19:42:25+00:00

Yes, patient contacts that a Paramedic has obtained with at another Base Hospital within Ontario can count towards their 10 patient contacts. In order for them to be considered, the Paramedic must submit them these patient contacts into the Paramedic Portal of Ontario (PPO) for approval. The submission must include a list of the call numbers, call dates and which service they were completed at. Once it has been submitted, the Medical Director of Education or designate will review it for approval. Once approved, it will appear on the Paramedic’s Transcript under the section called Alternatives for Patient Contacts.  

I am an Advanced Care Paramedic (ACP). Can I use my alternative patient contacts/experiences for my 10 patient contacts AND elective CME?2023-03-14T19:43:31+00:00

No, alternative experiences cannot be doubled counted for both patient contacts and elective CME. They must be collected and submitted separately. In the case where the Paramedic would like to use their CME submissions as an alternative for patient contacts, the Paramedic will be asked to indicate which CME they would like to use towards their elective CME or vs. Alternative e to the 10 patient contacts. 

I received an email stating I do not have enough patient contacts for the current certification year which I believe is an error. What do I do now?2023-03-14T19:42:56+00:00

If a Paramedic believes there has been an error in the number of patient contacts SWORBHP has on file, for them, they need to email [email protected] and include their Paramedic Service Leader. 

What alternative experiences can I complete towards my 10 patient contacts?2023-03-14T19:36:53+00:00

Paramedics can obtain alternate experiences as outlined in Appendix 1 in SWORBHP’s Maintenance of Certification policy. All alternative experiences require approval from the Medical Director of Education or designate. Alternative experiences that are taken without preapproval may not be approved if they are deemed to not meet the objective of replacing a patient care experience at the certification level of the Paramedic. 

What happens if I do not meet the 10 patient contacts by the January 31st deadline?2023-05-24T15:43:43+00:00

Paramedics who do not meet the 10 patient contacts by January 31st of the current certification year will be deactivated on February 1st. To ensure Paramedics are aware of their status, SWORBHP will proactively touch base with paramedics and their leaders via email in July who have not yet obtained 5 patient contacts. An additional touch base email will be sent in December to paramedics who have not yet obtained 10 patient contacts. The purpose of the touch base emails is to inform the paramedic of their current status and to support the paramedic to develop a pro-active plan to ensure the Paramedic is able to meet the Certification Standard. SWORBHP’s plan is to proactively ensure that all paramedics practicing within the SWORBHP region and their Paramedic Service Leaders are aware of their current status and develop a pro-active plan to ensure paramedics are that they are able to meet the requirements and avoid to avoid potential deactivation.

What happens if my alternative experience is not approved?2023-03-14T19:37:37+00:00

Alternative experiences that are taken without preapproval may not be approved if they are deemed to not meet the objective of replacing a patient care experience at the certification level of the Paramedic. There is also a maximum on the number of patient contacts a Paramedic can receive per category/event. The maximum values are ms are outlined in Appendix 1 of the Maintenance of Certification policy. If the submission is denied, the Paramedic will receive an email from the PPO indicating that it was not approved and the reason why 

What is considered a patient contact?2023-03-14T19:36:14+00:00

A patient contact is the presence of the Paramedic’s name on the ACR/ePCR. 

What is the deadline for completing my 10 patient contacts?2023-03-14T19:36:32+00:00

Each paramedic must complete the requirements by January 31 of each certification year.  

What is the process for submitting alternative experiences for approval?2023-03-14T19:37:13+00:00

All alternative experiences must be submitted into the Paramedic Portal of Ontario (PPO). Click here for instructions how to submit alternative experiences into the PPO. Once alternative experiences have it has been submitted, the Medical Director of Education or designate will review it for approval. Once approved, it will appear on the Paramedic’s Transcript under the section called Alternatives for Patient Contacts.  

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